Refund policy

Returns & Refund

No refunds or returns are allowed once an order is confirmed.

If a product is damaged during delivery, exchange for the same item is available during opening hours in person at our store within 7 days of the delivery. Damaged product is not allowed to be returned by post. It can only be replaced with the same product.

Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email store@osagepublications.com within 7 days of the delivery. Information regarding the replacement process will be provided.

Return Information on Hong Kong / International Orders

No return is allowed once the order is confirmed.

Return is possible only when the item arrives damaged. Customers can request for exchange within 7 days of the delivery.

Items can only be returned during opening hours in person at our store in Hong Kong. Return or exchange by post is not accepted. A damaged item can only be replaced with the same product.

Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email store@osagepublications.com within 7 days of the delivery. Information regarding the replacement process will be provided.